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It’s anything but business as usual in the market these days, so understanding the new rules, roles and market boundaries consumers are imposing on supplements, functional foods/beverages and natural remedies will be the key to future success.
September 1, 2011
By: Dr. A. Elizabeth Sloan
Sloan Trends Inc.
Although seven in 10 (69%) U.S. adults are actively working to improve their physical health and half (52%) are trying to incorporate wellness goals/concerns into their daily routines—per Packaged Facts “2011 Consumer Insights Study1”—new mega trends toward “naturally functional/inherent goodness,” heightened FDA, FTC and EU claim scrutiny and concern over the effectiveness and safety of some supplements (even among core users) are re-setting market priorities and product criteria for good. According to the Hartman Group’s “2010 Reimagining Health & Nutrition Study2,” ethnographically, supplement use appears to be waning—especially among core users; but all is not lost yet2. While core users report limiting the number of supplements they take daily due to pervasive doubts about bioavailability, a belief that nutrients in food are best and concern over the long-term effects of supplementation on digestion, they continue to use them—rather than over-the-counter (OTC) and Rx medications—to treat/manage health conditions. Although consumers are using food as a preventative, proactive way to deal with health conditions, it’s not simply about a shift to food and natural nutrients. According to Hartman, “once it’s too late,” food becomes relegated to a secondary wellness tool, although it is still considered essential to treating the issue longer term2. A New Attitude Several years of a tough economy and the U.S. healthcare crisis have finally forced consumers to embrace healthy/preventative behaviors as a necessary cost-saving measure longer term—a new and powerful motivator3. SymphonyIRI (IRI) reports that 81% of shoppers are making a “strong/some effort” to save on medical expenses by staying healthy3. Even if the economy improves, 88% of adults plan to visit doctors less and self-treat more4. A new need among do-it-yourselfers to have the right healthcare product on hand will also help ensure steady sales5. MD-alternative products (e.g., Plan B One Step contraceptives) were among the best-selling new healthcare products last year per SymphonyIRI5. Consumers have also cut back on spa visits, so products that deliver professional results at home are in high demand5. Fear of side effects, FDA recalls/warnings and high prices prompted eight in 10 (82%) shoppers to try and limit their use of traditional over-the-counter (OTC) medications; one-quarter replaced Rx prescriptions with OTCs in 20103,4,6. More than one-quarter (26%) of adults successfully used a natural alternative remedy in 2010; 55% have not but are interested in doing so7. IRI reports interest in natural/alternative remedies index 171 vs. traditional OTCs7. Homeopathic sales reached $960 million in 2010; homeopathic supplements $130 million, according to the Nutrition Business Journal (NBJ)8. Laxatives, sleep aids, ear, cough/cold and children’s remedies are among the fastest growing categories9. Traditional Chinese medicine service revenue soared over $5 billion in 2010, supplements $430 million; Ayurvedic services $160 million and supplements $30 million8. Consumers are also looking for more multiple-use products5. More than three-quarters (76%) of last year’s best-selling new non-food healthcare products claimed improved effectiveness—73% new technology, 52% a superior process, 31% new/unique formula, 28% convenience/ portability, 19% natural/organic, 14% added nutrients and 11% aromatherapy/therapeutic5. Long-lasting and faster-relief were important to three-quarters of adults4. Clean labels are increasingly important across food, supplement and OTC products. In OTC, which includes supplements, purity/healthfulness is a key selection factor for 42%; lack of chemicals/irritants 31%7. Packaged Facts reports “natural,” “no gluten,” “vegetarian,” “no preservatives” and “no artificial colors/flavors” were the top package tags/claims on vitamins/minerals supplements last year10. Hartman reports that 52% of adults made a deliberate effort to avoid preservatives last year; 47% artificial flavors; 44% colors/dyes2. In 2010, 44% avoided aspartame/saccharin, 32% sucralose, 22% natural sweeteners other than sugar and 14% stevia2,11. FMI found only 6% of shoppers to be very comfortable with food and/or ingredients from China or Southeast Asia. Meanwhile, 71% are “very/extremely” concerned with products from China; 51% Southeast Asia12,13. Whenever possible, data show products should state “Made in the USA14.” In 2010, health/beauty products racked up $1.5 billion in convenience store sales15, while practitioner supplement sales reached more than $2 billion8. Think small. Health-driven items positioned at checkout lanes represent another virtually untapped opportunity. Moreover, retailers, especially chain drug stores, are driving traffic and creating differentiation with niche brands. Gold Bond, Zicam, Dulcolax, Icy Hot, Physicians Formula and Airborne were all on the top 20 list of niche brands in food, drug and mass merchandisers in 201016. Lastly, third party endorsements (e.g., MD, pharmacists and third party certified claims) are back in vogue17. In addition, Non-GMO verified food sales hit $472 million in 2010, up 25%. Supplement Strategies Sales of dietary supplements reached more than $28 billion in 2010, up 4% over 2009 per NBJ18; 63% regularly took a dietary supplement10. In FDMx and convenience stores, excluding Wal-Mart (FDMxC), vitamins/ supplements were the 9th fastest growing category in unit sales in 2010; beverages topped the list (see Figure 1)19. “Vitamins” were #1 in the healthcare category; weight control/nutritional liquids/powders were also top performers19.
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